Working together to make health workplaces healthier

Knowledge Exchange

Featured QWL Story


Making Strides


Mississauga halton ccac commits to "healthy workplace" charter

Mississauga Halton Community Care Access Centre (CCAC) has adopted a “healthy healthcare leadership charter”, which outlines the organization’s commitment to ensure a high quality of working life for staff.

The charter was formally signed on October 28th by representatives of the Board of Directors, management and the Canadian Union of Public Employees (CUPE).

“As a CCAC, we’re focused on improving the health and well-being of our clients, but we need to make sure our workplace is healthy, too,” says CEO Caroline Brereton. “With the signing of this charter, we’re committing to continuously improve our quality of work life – which in turn will improve the quality of service we provide to clients and their families.”

The charter is based on the principles of the Quality Worklife – Quality Healthcare Collaborative, a national group comprising employers, unions and associations. Their overriding principle is:

“A fundamental way to better healthcare is through healthier workplaces, and that it is unacceptable to work in, receive care in, govern, manage and fund unhealthy workplaces.”

Ms. Brereton says the Mississauga Halton CCAC takes a holistic view of worklife quality that includes professional development opportunities, workload, decision-making abilities and clear definitions of each employee’s responsibilities. “It includes the physical work environment but it’s much more than that,” she says.

“The charter does not take us in a new direction as much as it is an evolution of what we’re already doing, and its symbolism is very important.”

The Mississauga Halton CCAC coordinates in-home and community support services, information and referral and long-term care placement. It is funded by the Ministry of Health and Long-Term Care and serves a population of more than one million residents in the communities of South Etobicoke, Mississauga, Oakville, Georgetown, Halton Hills, and Milton.

For more information please contact:
Rachel LePage, Communication Specialist
905-855-9090, ext. 2071
rachel.lepage@mh.ccac-ont.ca